By using our website and placing an order, you agree to these terms. Please read them carefully before making a purchase.
Welcome to <<E&L Kitchen>> web site online store. Terms and conditions stated below applies to all visitors and users of <<E&L Kitchen>>. You’re bound by these terms and conditions as long as you’re on <<www.elainecake.sg.com>>.
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Our Privacy Policy was last updated on [9/6].
This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our service. It also informs you about your privacy rights and how the law protects you. We use your personal data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy was generated by TermsFeed Ecommerce Privacy Policy Generator.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:
Usage Data
Tracking Technologies and Cookies
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Cookies Policy / Notice Acceptance Cookies
Cookies Policy / Notice Acceptance Cookies
Functionality Cookies
Tracking and Performance Cookies
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including monitoring the usage of our Service.
To manage your Account: to manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services you have purchased or any other contract with us through the Service.
To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including security updates when necessary or reasonable for their implementation.
To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those you have already purchased or enquired about unless you have opted not to receive such information.
To manage your requests: To attend and manage your requests to us.
For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our Service users is among the assets transferred.
For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Service, products, services, marketing, and your experience.
We may share your personal information in the following situations:
With Service Providers: We may share your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, and to contact you.
For business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
With business partners: We may share your information with our business partners to offer you certain products, services, or promotions.
With other users: When you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With your consent: We may disclose your personal information for any other purpose with your consent.
Retention of Your Personal Data
Transfer of Your Personal Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside [Sinagapore] and choose to provide information to us, please note that we transfer the data, including Personal Data, to [Sinagapore] and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.
Disclosure of Your Personal Data
Business Transactions
Law Enforcement
Other Legal Requirements
The Company may disclose your Personal Data in good faith if it believes such action is necessary to:
Security of Your Personal Data
The security of your Personal Data is important to us. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Detailed Information on the Processing of Your Personal Data
Service Providers we utilize may have access to your Personal Data. These third-party vendors collect, store, use, process, and transfer information about your activity on our Service in accordance with their Privacy Policies.
Payments
For paid products and/or services within the Service, we may use third-party services for payment processing.
We do not store or collect your payment card details; this information is provided directly to our third-party payment processors, whose use of your personal information is governed by their Privacy Policy.
These payment processors adhere to PCI-DSS standards, which ensure secure handling of payment information.
[LIST]
Children’s Privacy
Links to Other Websites
Changes to this Privacy Policy
Contact Us
If you have any questions about this Privacy Policy, you can contact us:
Last updated: 2 August 2026
Thank you for ordering from Elaine Bakery. As our cakes and desserts are freshly prepared and perishable, please read this policy carefully before placing an order.
Order Cancellations
Orders may be cancelled free of charge within 30 minutes of being placed. After 30 minutes, cancellations are not accepted because preparation or order processing may have begun.
To request a cancellation within the permitted period, please contact us and provide your order number.
Change-of-Mind Returns
We do not accept returns or provide refunds for change of mind. Please check all product details, collection or delivery information, and customisation details before placing your order.
Damaged, Incorrect or Unsatisfactory Orders
Please inspect your order immediately upon collection or delivery.
If an item is damaged, incorrect, or has a quality issue, you must contact us within 1 hour of receiving the order. Please provide:
• Your order number
• A description of the issue
• Clear photographs or videos of the product
• Proof of purchase
We will review the request. If the issue is confirmed, we will provide an appropriate resolution, which may include a replacement or refund.
Because our products are perishable, please do not return any product unless instructed by our team.
Refund Processing
Approved refunds will be processed within 1–3 business days. Refunds will normally be made to the original payment method. Your bank or payment provider may require additional time before the refund appears in your account.
Contact Us
Email: info@elainebakery.com
WhatsApp: +65 8135 7789
Nothing in this policy limits any rights customers may have under applicable Singapore consumer protection laws.