Return & Refund Policy - Elaine Bakery

Last updated: 2 August 2026

Thank you for ordering from Elaine Bakery. As our cakes and desserts are freshly prepared and perishable, please read this policy carefully before placing an order.

Order Cancellations

Orders may be cancelled free of charge within 30 minutes of being placed. After 30 minutes, cancellations are not accepted because preparation or order processing may have begun.

To request a cancellation within the permitted period, please contact us and provide your order number.

Change-of-Mind Returns

We do not accept returns or provide refunds for change of mind. Please check all product details, collection or delivery information, and customisation details before placing your order.

Damaged, Incorrect or Unsatisfactory Orders

Please inspect your order immediately upon collection or delivery.

If an item is damaged, incorrect, or has a quality issue, you must contact us within 1 hour of receiving the order. Please provide:

- Your order number

- A description of the issue

- Clear photographs or videos of the product

- Proof of purchase

We will review the request. If the issue is confirmed, we will provide an appropriate resolution, which may include a replacement or refund.

Because our products are perishable, please do not return any product unless instructed by our team.

Refund Processing

Approved refunds will be processed within 1–3 business days. Refunds will normally be made to the original payment method. Your bank or payment provider may require additional time before the refund appears in your account.

Email: info@elainebakery.com
WhatsApp: +65 8135 7789

Nothing in this policy limits any rights customers may have under applicable Singapore consumer protection laws.